Return, Exchange and Cancellation Policy

At Sundari Silks we believe in giving our customers a 360° shopping experience, which is inclusive of having a helpful Return, Exchange and Cancellation Policy. Before we dive into the details, we would like to give you a brief insight into how we bring our products to life. Be it weaves, readymades, handicrafts or decor, each of these pieces is made with utmost care by our artisans and weavers with a great deal of importance on quality and attention to detail. We employ traditional and time-honoured techniques without compromising at any step. As a result of this, many of our handloom weaves, especially sarees are designed to be one-of-a-kind.

While we put in our best efforts to deliver an order as per your satisfaction, we understand that unexpected factors and unavoidable circumstances might arise causing the need to return or exchange or cancel your order. Our returns, exchange and cancellation policy is designed specifically to provide an opportunity for you to do so without too much of a hassle by making the process easy, quick and reassuring. To ensure it is mutually agreeable to both parties, we highly recommend it only for extreme scenarios. Please take the time to read through and understand our policy thoroughly. You can always reach out to our customer service team if you have any queries about the same.

RETURNS 

  1. To return a product, please get in touch with our customer care team at different@sundarisilks.com or +91 99627 12299 within a week from the delivery date.
  2. To help us process your request faster, kindly mention your order number in the subject line.
  3. After receiving your request for a return, we will send you a confirmation mail. Kindly allow us a maximum of 7 working days to process your request.
  4. We offer returns only on products that have a manufacturing defect or that have been incorrectly shipped.
  5. Return claims due to minute colour variations will not be accepted, as the colour resolution can slightly vary between your screen and the actual product.
  6. Please note that returns are not applicable for the following categories 
    1. Discounted products that are on sale
    2. Handicrafts and Decor 
    3. Silver Jewellery (Athirshtam)
    4. Customised blouses and apparel
    5. Saree orders inclusive of pico, falls and tassels
    6. Sarees where the blouse material has been cut
  7. To facilitate the return process, kindly ensure that the product is not used, washed or damaged. We also request you to keep the packaging, tags and invoice intact.
  8. In the unlikely event that you receive a damaged or tampered package, we request you not to accept it from the delivery personnel.
    1. Kindly notify us about the same immediately via email, along with pictures of the damaged packaging.
    2. To ease the process, please reach out to us at the time of delivery itself to help us coordinate with the courier team on how to proceed further.
    3. The replacement of the damaged product is dependent on the nature of the damage and the report submitted by the courier. You can either choose to have the payment refunded to your account or get store credit of the same value.
  9. Please ensure that the product to be returned is securely packed to avoid any loss or damage during transit.
  10. Kindly note that the shipping charges for all returns will have to be borne by you, except in the case of damaged packaging. In the case of international customers, you will have to bear the applicable customs and duties for returning the product to us.
  11. The product must be returned in its original state for the exchange or refund to be processed.
  12. Shipping address for returns:
    Sundari Silks
    No. 36, North Usman Rd, Postal Colony,
    Parthasarathi Puram, T. Nagar,
    Chennai, Tamil Nadu, 600017
  13. Sundari Silks reserves the right to reject wrong or unreasonable or frequent return claims by a customer.

EXCHANGE

  1. When you return a product, we offer the option to either exchange it or get a refund after deducting the transaction charges.
  2. Upon receiving the return request confirmation mail from us, you will have an option to choose between the two.
  3. The exchange process will be initiated after we receive the returned product. Kindly allow us 3-5 working days after this to ship the exchanged product.
  4. Please note that shipping charges for the exchange will not be borne by us. And in the case of international customers, our policy does not cover the applicable customs and duty charges.
  5. Any product that cannot be returned to us as per the above policy, cannot be exchanged.

REFUNDS

  1. Please note, all refunds will be processed through the bank account through which the purchase order has been made, after deducting the transaction charges.
  2. The refund process will be initiated within 7 working days of receiving the product. However, we cannot guarantee the time taken by the bank partner.
  3. Refunds will be processed through our secure payment gateway for all products that are ordered through Credit/Debit cards. These payments will be routed back and credited to your account.
  4. Refunds of payments made through Demand Draft/Cheque will be shipped through our courier partner. Cash refunds are not available.
  5. We offer refunds only on the following grounds:
    1. Products that have a genuine defect or issue in terms of quality/size. 
    2. Products that have been damaged before delivery.
    3. Products that have been shipped wrongly.
    4. If you have ordered several products, and one or more of those products are not in stock, you will get a refund amounting to the value of the product(s) not available.
    5. If due to any unfortunate reason, you wish to return a product that complies with our policy, you have an option to choose between refund/exchange amounting to the said value of your order.
    6. In case you wish to cancel your order within 24 hours of placing it, the amount will be refunded.

CANCELLATION

  1. In the unfortunate event that you wish to cancel your order, kindly do so within 24 hours of placing the order. 
  2. In the case of cancellation, we will refund the amount to your account after deducting the transaction charges, which have to be borne by you.
  3. Please note that orders cannot be cancelled if the shipping process is initiated.
  4. Cancelling of orders which include blouse, pico and falls stitching is not allowed.
  5. Customised orders cannot be cancelled. 

During any stage of the above processes, if you require any assistance please feel free to reach out to our Customer Care Team at +91 99627 12299 or different@sundarisilks.com. We would be more than happy to guide you through the same and resolve your issues. 

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